ServiceNow is introducing new governance capabilities across its generative AI platform Now Assist so that companies can utilize GenAI without compromising security, privacy, and compliance.
“Enterprises across every industry are embracing a future of greater autonomy and productivity, all in service to their employees, customers, and overall business impact,” said Jon Sigler, senior vice president of Platform and AI at ServiceNow. “The ServiceNow platform was built to empower this transformation, offering smarter, faster ways of working through AI-enabled automation. With governance at the core, these new innovations bring more personalized, collaborative, trusted experiences to life across the enterprise.”
The new governance capabilities across the Now Assist platform include:
- Now Assist Guardian offers monitoring and guardrails for AI applications, such as mitigation of offensive content, security vulnerabilities, and exposure of sensitive information.
- Now Assist Data Kit allows users to manage datasets for AI skills and applications. They can also create ground truth datasets to benchmark for accuracy and use the Data Kit to evaluate the effectiveness of AI products built using the Now Assist Skill Kit.
- Now Assist Analytics provides visibility into the adoption, usage, and performance of Now Assist across an organization, enabling teams to make more data-driven decisions about generative AI.
ServiceNow also introduced new multilingual capabilities in Now Assist, and it can now generate, summarize, and respond to prompts in a user’s native language. The languages currently natively supported include English, French, Dutch, German, Spanish, Italian, Portuguese, and Japanese. Other languages can be supported using ServiceNow’s Dynamic Translation service.
Additionally, the company has created new versions of Now Assist that are tailored for specific use cases: Configuration Management Database (CMDB), Legal Service Delivery, Contract Management, and Health and Safety.
