NinjaOne, a company that provides endpoint management software, has announced a new integration with the customer support solution provider Zendesk.
According to NinjaOne, the new partnership will provide customers with a more comprehensive view of their IT environment, getting real-time insights from both their service management and device management solutions in a single platform.
The company explained that ticketing systems and endpoint management systems are often not connected, so bringing them together can offer benefits such as faster time to resolution, synchronized visibility and management, and greater productivity.
When an alert is detected in NinjaOne, a ticket will automatically be created in Zendesk so that IT teams can start investigating the issues. IT admins can create ticket templates and alerts in NinjaOne to specify how tickets are created, mapped, and filled out.
For instance, it can automatically fill in device-specific information in the ticket so that technicians don’t have to.
Technicians will also have the option to launch remote connections to devices from within Zendesk so that they don’t have to switch applications.
“IT admins and technicians often face resource constraints. Our integration with NinjaOne gives them time back,” said Jason Maynard, CTO at Zendesk. “Integrating NinjaOne and Zendesk means that previously manual tasks, such as creating tickets and filling out asset management information, are now automated, simplifying day-to-day operations for technicians and allowing them to focus on strategic initiatives and overall service delivery.”
Rahul Hirani, NinjaOne’s chief product officer, added: “The NinjaOne and Zendesk integration enables IT teams to consolidate information into one platform and have a centralized, comprehensive picture where admins and technicians can assess and remediate health issues in their IT estate. Overall, this integration makes IT work more accurately and efficiently, boosting productivity for customers.”
