PagerDuty has announced the availability of PagerDuty Advance, a series of generative AI capabilities embedded across the PagerDuty Operations Cloud. 

  • PagerDuty Advance Assistant for Slack allows users to get a summary of an incident from within Slack. The assistant anticipates common diagnostic questions and can also suggest troubleshooting steps to help enable faster incident resolution.
  • PagerDuty Advance for Status Updates provides a status update draft that is tailored to a particular audience, so that responders can more easily keep different groups up-to-date on resolution without wasting time on drafting communication. According to interviews PagerDuty conducted with early access customers, users can save up to 15 minutes per responder per incident with this feature. 
  • PagerDuty Advance for Automation Digest is a part of Actions Log and summarizes the most important results from automations, enabling responders to make informed decisions. It also allows them to load output back into variables in Event Orchestration. 
  • PagerDuty Advance for Postmortems gathers data on an incident, such as logs, metrics, or recent Slack conversations. It also can provide recommendations on how to prevent similar issues in the future. 
  • AI Generated Runbooks enable customers to generate runbook automations from a simple prompt. 

“Building upon our genAI offerings, PagerDuty Advance provides customers with generative AI solutions that help them scale teams by surfacing contextual insights and automating time-consuming tasks at every step of the incident lifecycle,” said Jeffrey Hausman, chief product development officer at PagerDuty. “Organizations can take the next step in unlocking the full potential of AI and automation across the digital enterprise with the help of PagerDuty.”

The first three offerings are generally available for U.S. and EU service region customers, while the final two are currently in early access for U.S. service region customers.

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