ServiceNow has unveiled several AI agents as part of today’s ServiceNow Platform Yokohama release. 

ServiceNow’s AI Agents were first introduced in January, and the company says today’s release adds thousands of new AI agents, including:

  • Security operations expert AI agents that streamline the incident lifecycle and eliminate repetitive tasks 
  • Autonomous change management agents that can analyze impact, historical data, and similar changes to generate custom implementation, test, and backout plans
  • Proactive network test and repair agents that detect, diagnose, and resolve network issues before performance degradation occurs
  • Operational technology knowledge generation agents that can create knowledge base articles when an incident is resolved
  • ITSM incident categorization AI agents that can identify the category and subcategory of incidents and the potential configuration item affected
  • Post-incident review generation AI agents that create full post-incident reviews, including executive summaries, impact, and action items

Multiple agents can be chained together using the AI Agent Orchestrator. “The real business value comes in orchestrating a team of AI agents to carry out a series of tasks. Launching a workflow sets AI Agent Orchestrator into action. It plans, reasons, and calls on the various AI agents deployed in your environment to work together in harmony to achieve the specific goal. They communicate effortlessly with one another and with external AI agents to solve problems end to end,” ServiceNow wrote in a blog post.

AI Agent Studio is also available as part of this release, providing a platform for building, onboarding, and monitoring agents. An analytics dashboard helps visualize usage of the agents and the value they are providing.

This release also adds enhancements to the Common Services Data Model, which provides a standard way for managing business information as it relates to technology services. It enables organizations to have a single system of record for their live agents and their AI agents. 

Additionally, the company launches ServiceNow Studio, which is a platform for building and automating workloads. 

Another new capability is Service Observability, which leverages AI to more quickly identify and resolve issues. 

And finally, the company also introduced new accessibility features in this release, such as voice input and Text Adjust. 

“AI is only as good as the platform it’s built on. The ServiceNow Platform—with a single, unified architecture and a single data model—is the AI platform for business transformation. Our AI Agents, connected data, and automated workflows are all built natively into it, with robust security and governance baked in at every step,” the company wrote in a post.