ServiceNow has released the latest version of its Now Platform, bringing improvements around operational resiliency and productivity, AI assistance, database performance, and more.
The Now Platform Xanadu release introduces new automation capabilities to streamline application management, issue resolution, and operations, improving overall productivity and operational resiliency.
Enterprise Architecture, which is an expansion of the company’s Application Portfolio Management offering, simplifies IT operations and helps align IT teams with business objectives, resulting in fewer redundancies, risks, and costs.
In addition, Event Management has been updated with better ways to enrich, group, and escalate alerts, as well as visualized maps to help ITOps teams better predict and prevent issues.
The company also added a new Service Reliability Management feature that allows SREs and application teams to set on-call schedules, align on SLOs, and manage alerts autonomously without needing to rely on administrators.
With the Xanadu release, ServiceNow also revealed its plans to integrate AI agents into the platform. AI agents can identify and resolve issues on their own, getting approvals from humans when needed.
Customer Service Management and IT Service Management agents will be available in November, and others will follow, spanning use cases like procurement, HR, and software development. The company envisions AI agents being able to utilize context from voice, video, and audio inputs, and agents will be able to collaborate with each other across workflows and departments
“ServiceNow AI Agents will work autonomously in the background, handling tasks, managing processes, and collaborating with employees rather than just serving them,” said Jon Sigler, senior vice president of Platform and AI at ServiceNow. “Because these capabilities will be built into the ServiceNow platform, customers can easily apply AI agents and skills that align with their unique needs.”
Another highlight of this release is that the generative AI portfolio Now Assist has also been expanded to new use cases: security operations and procurement.
Now Assist for SecOps provides AI-based incident summaries and an interactive chat for prioritizing and responding to security events. And Now Assist for Sourcing and Procurement Operations allows employees to initiate procurement requests or get information by chatting with the AI.
“Our customers are hungry to put AI to work now and they want more from their GenAI deployments—more productivity, more personalization, more value,” said Sigler. “That’s why we are laser‑focused on delivering a complete, end‑to‑end platform experience for our customers. The Xanadu release marks a significant step forward for our GenAI roadmap, empowering enterprises to quickly harness the potential of GenAI and drive unprecedented business outcomes without hassle.”
In addition, this release includes the release of RaptorDB Pro, a high-performance database that allows users to centralize their operational data and analytics in ServiceNow, allowing more employees to access analytics data.
“The future of business is AI‑powered, and databases must evolve to meet the scale required by today’s complex data environments,” said Pat Casey, chief technology officer and executive vice president of DevOps at ServiceNow. “These capabilities set a new standard for transforming data processing, AI inferencing, and analytics. With these improvements, customers can scale their workflows with speed, connectivity, and personalization on the ServiceNow platform.”
