The IT service management company ServiceNow has announced the acquisition of Raytion, which is an information search and retrieval company.
ServiceNow has invested heavily into AI in recent years, and the purpose of this acquisition is to enhance its AI-powered search and knowledge management capabilities.
The goal is that this new technology will enable real-time access to business data from multiple sources to provide a more efficient and personalized AI search experience, the company explained. Raytion’s technology allows search to be conducted without the searcher needing to know where the information is located.
“ServiceNow is accelerating work, uniting fragmented data into a single, intelligent platform that helps customers access and share knowledge across their organizations,” said Jon Sigler, senior vice president of Platform and AI at ServiceNow. “Raytion’s information retrieval technology will set us apart by making relevant data sources searchable so everyone—employees, customers, and agents—get the answers they need, when they need them.”
Valentin Richter, founder and CEO of Raytion, added: “Enriching GenAI with the specific up‑to‑date information an employee has access to across all relevant data sources makes not only business processes smarter but the whole enterprise. The combination of ServiceNow’s single platform with Raytion’s secure enterprise data integration technology gives businesses a competitive advantage, allowing employees to solve problems and take informed action faster. We’re bringing together business‑critical information with intelligent GenAI‑powered search and reliable data retrieval, all in one place.”
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