Topic: ai
Zendesk launches new customer sentiment and intent functionality
The service-first CRM company Zendesk recently announced Intelligent Triage and Smart Assist, new AI solutions to enable businesses to triage customer support requests automatically as well as access important data at scale. According to the company, the democratization of these solutions allow organizations to see value faster by understanding intent and sentiment through account-specific, data-driven … continue reading
SentinelOne announces partnership with Armis
The autonomous cybersecurity platform SentinelOne announced a new integration with Armis, a unified asset intelligence platform. The collaboration will help protect organizations by providing unified and unparalleled visibility across endpoints, cloud, mobile, IoT, OT devices, and more. “With every piece of new technology, the challenge of IT orchestration grows, particularly from a security perspective,” said … continue reading
Zscaler announces new Zero Trust capabilities
Zscaler announced newly advanced AI/ML innovations for better user protection and digital experience monitoring in Zscaler’s Zero Trust Exchange security platform. This comes as organizations are facing a 314% increase in cyberattacks on encrypted internet traffic and an 80% increase in ransomware with nearly a 120% increase in double extortion attacks, the company found in … continue reading
NVIDIA becomes founding member of OPI project
NVIDIA announced that it cofounded a Linux Foundation project to democratize innovations in the data center and to further open the NVIDIA DOCA data processing unit software to software providers. The Open Programmable Infrastructure (OPI) project aims to create a community-driven, standards-based open ecosystem to accelerate networking and other data center infrastructure tasks, according to … continue reading
Enhancing observability with AI in HCL Workload Automation
Organizations now are looking towards AI intelligence to help operators avoid manual operations, whether it’s due to the sheer number of alerts that they’re getting that are contributing to “alert fatigue” or the lack of observability of how the organization is working. HCL has introduced a new set of features to its HCL Workload Automation … continue reading
Google and other companies form Data Cloud Alliance
Google Cloud and other database providers in the tech industry announced that they are forming a new initiative to ensure that companies have more seamless insights and access into the data they need for digital transformation. “The proliferation of data, along with the many software and cloud-based applications used to analyze and manage it, means … continue reading
Zenoss launches Cloud Developer Center
The AI-driven full-stack monitoring provider Zenoss announced the launch of its new public developer center. While the existing community focuses on crowdsourced development of extensions for the free Zenoss Community Edition product, the new developer center platform enables community development of tools for cloud-based IT monitoring and AIOps. The new edition enables Zenoss cloud customers … continue reading
Dell updates ProSupport suite and security capabilities
Dell announced added capabilities to ProSupport Suite for PCs to make IT support easier and more customizable through the use of AI and new endpoint security offerings. The enhancements include greater IT visibility, remote remediation, actionable recommendations, and automated custom update catalog management and deployment capabilities. “If your PCs aren’t productive, your employees aren’t either,” … continue reading
CloudFabrix and Verge.io announce strategic partnership
CloudFabrix announced a strategic partnership with Verge.io to provide a complete data center transformation. CloudFabrix is a provider of the AIOps and Observability platform that scales and accelerates digital IT life cycle planning and autonomous IT operations, while Verge.io is a software-defined data center (SDDC) company. The partnership will combine CloudFabrix’s AI-based Asset Intelligence and … continue reading
Report: Cloud application monitoring remains the biggest challenge for SREs
Just over half of SREs (53%) said that the number one cloud application monitoring challenge is unified visibility across the stack. Organizations are looking toward AI and machine learning to solve these problems, but adoption of AIOps is slow. This is according to the 2021 SRE Report that was conducted by the digital experience monitoring … continue reading
NVIDIA and other companies collaborate on AI-on-5G platform
NVIDIA has announced a new collaboration with Fujitsu, Google Cloud, Mavenir, Radisys, and Wind River. Together the companies will work to develop solutions for NVIDIA’s AI-on-5G platform and help accelerate the creation of smart cities, smart factories, advanced hospitals, and intelligent stores. “In this era of continuous, accelerated computing, network operators are looking to take … continue reading
Report: Most SOCs are using AI and machine learning tools to detect advanced threats
The 2020 State of Security Operations report found that SecOps teams are more often turning to next-generation automation tools to address gaps in security with 93% of respondents saying that they employ AI and ML technologies with the leading goal of improving advanced threat detection. The report was conducted by Micro Focus and CyberEdge Group, … continue reading
