Atlassian has introduced a number of new AI-powered features to Jira Service Management, including new AI agents, an AI-powered dashboard that displays performance stats and knowledge gaps, and AI-generated summaries for employee requests. “These advancements are part of the Atlassian platform – which means you need very little time to start getting value – and… … continue reading
The number of respondents reporting they are acting proactively to address IT incidents has increased from 35% in 2020 to 68% this year, according to Atlassian’s recently released 2024 State of Incident Management report. Atlassian defines proactive organizations as those that use monitoring, alerting and communication tools; does formal incident response training; and uses AI… … continue reading
According to research from Atlassian, most companies are now practicing proactive incident management, meaning that they are using monitoring, alerting, and communication tools; have formal incident response training in place; and are using AI for incident trending and visibility into recent changes. When Atlassian conducted the same survey four years ago, only 35% of companies… … continue reading
Virtual agent and expanded AI capabilities for IT service management highlight the updates in today’s release of Atlassian’s Jira Service Management platform. The new capabilities are designed to improve support to meet the speed at which IT works today. According to Edwin Wong, head of IT solutions at Atlassian, “The service management market is ripe… … continue reading
Cloudflare announced new integrations with Atlassian, Microsoft, and Sumo Logic to offer wider availability for its zero-trust security platform. “Today’s CISOs are tasked with securing a complex matrix of applications, tools, and devices that inherently require a Zero Trust approach. That’s why we continue to expand Cloudflare One to make it as seamless as possible,… … continue reading
Atlassian is introducing Jira Service Management, which is a new ITSM solution. The platform is designed to help bring developers and IT operations teams together to collaborate at high velocity, enabling them to quickly respond to business changes and deliver great customer service. According to the company, Jira Service Management is the next generation of… … continue reading
Atlassian has announced the acquisition of asset and configuration management company Mindville. Mindville Insight provides companies with full visibility into assets and services, which Atlassian believes is crucial to delivering good customer experiences and is a cornerstone of ITSM. Atlassian will use Mindville to bolster its ITSM capabilities. Mindville’s solution will allow Atlassian to combine… … continue reading
Atlassian has announced that Jira Service Desk will now integrate with Device42, a IT infrastructure management company. “Enterprises are faced with a mounting challenge as they attempt to maintain up-to-date inventories of their physical, virtual, and cloud servers,” said Raj Jalan, founder and CEO of Device42. “The integration will provide Atlassian customers with a robust… … continue reading
Atlassian is driving deeper into IT Service Management (ITSM) with a deal to acquire incident alerting tool supplier OpsGenie for $295 million and the launch of its new Jira Ops platform. The company announced the deal and Jira Ops yesterday at the Atlassian Summit Europe, taking place in Barcelona. Atlassian’s moves signal a focus on… … continue reading
Atlassian has announced the general availability of Atlassian Access, which provides administrators with visibility, control, and security over Atlassian Cloud products. At the same time, it provides users with easy access to the collaborative tools they rely on. The solution works for all users in an organization using Atlassian Cloud products, not just on single… … continue reading
Atlassian has released an open-source Kubernetes autoscaler that is optimized for batch workloads. The project, Escalator, attempts to solve many of the issues associated with autoscaling. According to the company, it found that clusters either weren’t scaling up or scaling down fast enough. “Initially with our Kubernetes platform, we were pleasantly surprised by how quickly… … continue reading
LogicMonitor has announced a new integration with Atlassian’s communication tool Stride. With this integration, IT Ops teams can now view, acknowledge, and respond to IT performance issues directly inside Stride. In addition, teams will have the ability to receive monitoring alerts, schedule downtime directly from Stride rooms, and communicate alert information between team members. They… … continue reading
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