Topic: bmc
BMC Helix brings AI to ITSM
BMC has introduced the BMC Helix Cognitive Service Management (CSM), which aims to integrate AI and machine learning into ITSM. According to the company, this new offering will transform the service experience for end users, agents, and developers. BMC explained the solution is designed to reduce the time and effort of upgrades, derives operational efficiencies, and … continue reading
BMC’s new ITSM focus: AIOps and multi-cloud
A decade ago, BMC’s Remedy was among the leading help desk and IT Service Management platforms. While it’s still a gold standard at many large organizations, it follows in the shadow of ServiceNow. Private equity firm Bain Equity led a leveraged buyout of BMC in 2013. Observers wondered if BMC could revive its fortunes and … continue reading
OpenBMC and Linux Foundation join forces to codify open-source BMC firmware stack
IBM will be providing its OpenBMC code base to the Linux Foundation in support of the latter’s efforts to define a BMC stack that will work across varied systems including enterprise, HPC, telco and cloud-scale data centers. The OpenBMC Project’s community has already made substantial contributions towards open-source baseboard management controller firmware, but with the … continue reading
