Topic: customer experience
Explore AI with intent
The artificial intelligence being used in operations already is advanced, with RPA (robotic process automation) and other rules-governed systems helping organizations become more efficient. One area that is being looked at now is generative AI. According to Josh Mayfield, senior director of product marketing at Kentik, thinks about it like this: “Like a surveyor, you’re … continue reading
The changing roles and requirements for network observability
Network engineering has transformed from a domain of granular expertise to a more systemic approach, prioritizing overall system performance and customer experiences. This has resulted in changes in how network teams are set up, with a greater emphasis on systems engineering thinking and less on component-level expertise. When enterprises today are looking for the skill … continue reading
Qualtrics announces Customer Journey Optimizer to streamline customer journeys
Qualtrics, the experience management solution provider, unveiled the general release of Customer Journey Optimizer. This solution combines journey analytics and orchestration, fueled by Qualtrics Experience iD. Its primary purpose is to assist organizations in pinpointing crucial moments and areas of difficulty for customers, allowing them to prioritize effective actions for enhancing customer experiences. By leveraging … continue reading
