Topic: incident management
Report: Most companies are now practicing proactive incident management
According to research from Atlassian, most companies are now practicing proactive incident management, meaning that they are using monitoring, alerting, and communication tools; have formal incident response training in place; and are using AI for incident trending and visibility into recent changes. When Atlassian conducted the same survey four years ago, only 35% of companies … continue reading
What Incident Management teaches us about the pandemic
In early 2020, before we realized that the pandemic was surging under our noses and that we were mere months away from global lockdowns, I was sitting in a bar off of Brannan Street in San Francisco talking about building my new company, Kintaba, around modern incident management. At the time, this seemed to be … continue reading
How teams can better collaborate on incident management
Outages can be devastating to digital businesses — if your app isn’t working, or if your site is down, you’re losing revenue by the minute. And in the modern world of high-velocity application development, outages are a matter of if, not when. However, many companies don’t spend the time and resources necessary to prepare for … continue reading
xMatters to reinvent incident management with new platform advancements
xMatters wants to put an end to antiquated and repetitive management processes with a new vision for advancing incident management. According to the company, overly structured and rigid approaches must end in order to develop and deploy reliable digital services faster. “The digital transformation of business, culture and technology raises the complexity of detecting and … continue reading
Atlassian targets major incident management with deal to acquire OpsGenie and Jira Ops launch
Atlassian is driving deeper into IT Service Management (ITSM) with a deal to acquire incident alerting tool supplier OpsGenie for $295 million and the launch of its new Jira Ops platform. The company announced the deal and Jira Ops yesterday at the Atlassian Summit Europe, taking place in Barcelona. Atlassian’s moves signal a focus on … continue reading
