Topic: it
Red Hat releases Process Automation Manager 7 with cloud-native process automation capabilities
Red Hat has announced the release of Red Hat Process Automation Manager 7, the company’s the next generation business process management offering. It is designed for organizations to streamline, automate, measure, and continuously improve their business operations. “Digital transformation can place new demands on both business and IT to deliver greater efficiency and agility throughout … continue reading
PagerDuty aims to reduce the IT noise with Event Intelligence
PagerDuty has announced the release of PagerDuty Event Intelligence. PagerDuty Event Intelligence analyzes incoming digital signals and human response patterns, then uses automation to identify issues quickly. This allows teams to take action on critical software issues and opportunities. According to the company, the solution is designed for teams that are responsible for software, infrastructure, … continue reading
OpsRamp 5.0 improves visibility into multi-cloud environments
OpsRamp has announced a major update to its SaaS platform. OpsRamp 5.0 is designed to provide greater visibility for multi-cloud environments and includes a new AIOps inference engine. According to the company, this release will enable enterprise IT teams to optimize cloud costs, speed up incident response, leverage data-driven insights for IT operations and embrace … continue reading
OpsRamp Unified Service Discovery solution gives insight into the entire infrastructure stack
IT solution provider OpsRamp announced the release of Unified Service Discovery at the Gartner IT Operations Strategies and Solutions Summit in Orlando this week. Unified Service Discovery is a new solution designed to give teams greater clarity into their distributed infrastructure. According to the company, this will enable enterprises to view their entire infrastructure without … continue reading
Syncsort releases MIMIX to solve key IT challenges
Syncsort has announced the latest release of MIMIX, its high availability and disaster recovery solution for IBM i. The new features are intended to address key IT challenges for assuring data and application availability, according to the company. The new MIMIX release includes an improved replication, a new responsive dashboard and on-demand visibility, “set and … continue reading
Micro Focus launches containerized IT Operations Management platform
Micro Focus has announced the launch of the IT Operations Management (ITOM) Platform. ITOM is a containerized platform for IT Operations that is built on a foundation of shared microservices, including analytics, orchestration, and ChatOps collaboration. The platform is designed to reduce risks and costs for IT Operations as they try to keep up with … continue reading
Everbridge announces integration of its IT incident response automation solution with Cherwell Service Management
Everbridge, Inc., the global leader in critical event management and incident response automation, today announced the integration of its IT Alerting solution with Cherwell Software, a global leader in enterprise service management. The combined solution provides Cherwell Service Management (CSM) users with a full end-to-end Incident Response Management platform to enable significant and measurable reduction of IT response … continue reading
Code42 introduces Forensic File Search to enhance security
Code42 today introduced a new product to deliver near real-time answers to complicated data security questions. Code42 Forensic File Search intends to assist security, IT, and compliance professionals in reducing the amount of time it takes to investigate, respond to, and recover from data security incidents. “Code42 Forensic File Search is a game-changer for security … continue reading
BMC’s new ITSM focus: AIOps and multi-cloud
A decade ago, BMC’s Remedy was among the leading help desk and IT Service Management platforms. While it’s still a gold standard at many large organizations, it follows in the shadow of ServiceNow. Private equity firm Bain Equity led a leveraged buyout of BMC in 2013. Observers wondered if BMC could revive its fortunes and … continue reading
4 tips to build a lean, mean ITSM machine
Software has become central to all companies, changing operations across organizations. IT teams sit right at the center of this transformation, dealing with a variety of pressures. Customers demand fast, flawless service, product teams need flexible support as they reduce their time to market, and management expects lower costs. In response, many IT teams are … continue reading
Talking ITSM with ServiceNow GM Farrell Hough
ServiceNow has charted impressive growth over the past year. The company reported nearly $2 billion in revenues in 2017 and is forecasting $2.35 billion for this year. In the last quarter of 2017, ServiceNow said it closed 41 deals worth $1 million or more and 500 customers are now spending at least that amount yearly … continue reading
Defining the role of a Site Reliability Engineer
The Site Reliability Engineer (SRE) is an emerging role in IT operations with more than 1,000 SRE job listings on LinkedIn. But while the role continues to gain traction, there is confusion about what it demands. Catchpoint, a digital experience monitoring company, released new survey findings to help understand how SREs play a part in … continue reading
