BMC has introduced the BMC Helix Cognitive Service Management (CSM), which aims to integrate AI and machine learning into ITSM. According to the company, this new offering will transform the service experience for end users, agents, and developers. BMC explained the solution is designed to reduce the time and effort of upgrades, derives operational efficiencies, and… … continue reading
BigPanda has introduced new capabilities to its cloud platform for IT Operations. It is adding two new product components to the Autonomous Digital Operations solution: Open Box Machine Learning and Unified Analytics. “Machine learning can significantly improve operations for IT organizations struggling with data and alert overload,” said Nancy Gohring, senior analyst at 451 Research…. … continue reading
FixStream has announced an advanced version of its predictive IT operations solution designed to predict issues in business apps before they occur. The new AIOps platform uses machine learning algorithms to identify issues that would significantly impact business in a matter of minutes instead of hours, the company explained. In addition, it uses pattern detection… … continue reading
IT help desk technicians and administrators can’t move fast enough to keep up with the flood of tickets that are coming their way these days. The good news is that help is on the way. Thanks to advances in artificial intelligence (AI), machine learning and predictive analytics, the ability to automate the resolution of IT… … continue reading
MIT researchers are developing new chips to overcome modern technology problems. The researchers revealed a new chip designed to perform public-key encryption for the Internet of Things as well as a chip designed to reduce the power consumption of neural networks. Public-key encryption or cryptography enables computers to share information securely without needing a secret… … continue reading
Advancements being made in artificial intelligence and machine learning are fueling a move to the cloud. A newly released report from LogicMonitor predicts enterprises will relocate a majority of their IT workloads from the data center to the cloud by 2020 as more intelligent devices, such as those used in IoT, begin to come online…. … continue reading
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