Topic: manageengine
ManageEngine debuts conversational virtual support agent for its ITSM solution
ManageEngine, the IT management division of Zoho Corporation, today announced that the cloud version of ServiceDesk Plus, its flagship IT service management solution, now includes Zia, Zoho’s AI assistant as a virtual IT support agent. Zia can answer simple questions, perform service desk operations, and interact with third-party apps, reducing response times and boosting technician efficiency. End … continue reading
