Topic: pagerduty
Navigating the complexities of modern IT operations
As organizations rely more on digital services for every facet of their operations, the role of CIOs and CTOs has grown more complex and essential than ever. But while the evolution of IT from a supporting function to a critical business driver has created some challenges, it also opens up new avenues for innovation. Traditionally, … continue reading
PagerDuty embeds generative AI across its Operations Cloud platform
PagerDuty has announced the availability of PagerDuty Advance, a series of generative AI capabilities embedded across the PagerDuty Operations Cloud. PagerDuty Advance Assistant for Slack allows users to get a summary of an incident from within Slack. The assistant anticipates common diagnostic questions and can also suggest troubleshooting steps to help enable faster incident resolution. … continue reading
PagerDuty Operations Cloud updates embrace AI and automation for incident resolution
PagerDuty has announced several updates to PagerDuty Operations Cloud, which is the company’s overarching platform that combines its AIOps, Process Automation, Incident Management, and Customer Service Ops offerings. First, the company announced PagerDuty Copilot, which is a generative AI assistant for the platform that is now in early access. Customers can chat with it to … continue reading
PagerDuty brings end-to-end IT automation with new AIOps offering
PagerDuty has announced that PagerDuty AIOps is now generally available, enabling its customers to have access to new automation capabilities that can be applied to their IT departments. The new offering includes capabilities aimed at reducing the amount of time that IT teams are spending on managing multiple vendors and manual processes. These include things … continue reading
PagerDuty announces Status Pages to reduce support team burden
PagerDuty Status Pages is now generally available. The new integrated feature improves customer service, reduces the burden on support teams, and helps to eliminate complexity. The feature provides visual, real-time insights into an organization’s operations and the status of incident resolution. “In 2023, customer retention will be one of the biggest factors determining whether a … continue reading
PagerDuty Operations Cloud updates will allow teams to focus attention on innovation
PagerDuty announced new enhancements to PagerDuty Operations Cloud to to decrease noise, reduce toil, and automate manual work so that teams can focus on innovation. “Businesses today need PagerDuty’s Operations Cloud – a single, integrated platform for action that improves productivity and efficiency, increases availability, and reduces incident duration while delivering intelligent automation to give … continue reading
PagerDuty reveals Incident Workflows, Automation Actions to help companies with incident response
At its annual conference PagerDuty Summit 2022, PagerDuty announced new capabilities to help companies deal with incidents and improve their efficiency in doing so. One of the new capabilities is Incident Workflows, which will be available later this year. Incident Workflows utilizes no-code to enable IT workers to add responses that trigger when common incident … continue reading
Self-service IT helps eliminate many operations bottlenecks
Running the IT operations of a company is no easy job. Not only do operations teams have to maintain all of the company’s systems, they also have to ensure positive user experiences, resolve incidents quickly, and help keep developers productive. Luckily, there are ways to ease the burden on IT teams. In a webinar on … continue reading
ITOps Times news digest: PagerDuty updates; 1Password 8 for Windows; Rust Foundation Cloud Compute Program
PagerDuty has announced the release of new capabilities to its platform to help customers automate more incident response processes. The new Event Orchestration capability allows teams to create custom logic for controlling routing based on event conditions. Other new features include a fully managed cloud version of Rundeck, new service standards, and new change events … continue reading
ITOps Times news digest: LogDNA and PagerDuty integration, Opsera and HashiCorp partnership, and Grafana Labs funding
LogDNA has announced a new feature for its PagerDuty integration: the ability to auto-resolve PagerDuty Incidents. This enables SREs to be more confident in when an incident is truly over and eliminates the need to manually go through logs and monitor infrastructure to determine when a system is back up. Customers can define a number … continue reading
Report: IT workers experiencing increasingly inconsistent and heavy workloads
IT workers have been experiencing inconsistent and heavy workloads this year ever since the shift to remote work. According to PagerDuty’s 2021 State of Digital Operations report, over a third of PagerDuty’s users worked on average two extra hours per day, which comes out to an extra 12 weeks of work per year. Respondents also … continue reading
Report: IT jobs expected to get harder in hybrid work model
Many people are excited about the new era of hybrid work, but a number of IT professionals have their concerns. While remote work has its benefits, workload complexity isn’t one of them; only 32% of IT professionals believe their jobs will get easier in a hybrid model. This is according to PagerDuty’s recently released The … continue reading
