Topic: service management
Is ITSM empowering your employees, or getting in their way?
There are plenty of great things about working in ITSM — for example, working closely with end users, making their lives easier and solving problems. But we’d be lying if we said it was always “smooth sailing.” Working in ITSM can be very challenging, as these professionals deal with everything from security scares, to highly … continue reading
SysAid unveils drag-and-drop process builder for IT admins
IT and enterprise service management solution provider SysAid has announced the release of Workflow Designer, a drag-and-drop process builder for building and modifying workflows. According to the company, process managers with no formal training, coding experience or technical expertise will be able to easily create workflows on the fly. This ability can help increase IT admin … continue reading
EasyVista’s forthcoming ITSM update influenced by World Cup app
As soccer devotees and even casual fans await this Sunday’s unlikely showdown between France and Croatia in the World Cup tournament final, regardless of who wins, its impact will endure in the forthcoming release of EasyVista’s IT Service Management (ITSM) platform. The World Cup decidedly played a role in the company’s plan to ready Oxygen, … continue reading
Micro Focus announces update to its Service Management Automation solution
Micro Focus today released SMA-X, the 10th version of its Service Management Automation platform with enhanced automation, analytics and collaboration. “This changes how end users interact with service management,” said Roy Ritthaler, vice president of product marketing, who joined Micro Focus from HPE. By adding chatbots and virtual agents, SMA-X “provides the modern service experience, … continue reading
