Topic: servicenow
ServiceNow adds new governance capabilities to Now Assist platform
ServiceNow is introducing new governance capabilities across its generative AI platform Now Assist so that companies can utilize GenAI without compromising security, privacy, and compliance. “Enterprises across every industry are embracing a future of greater autonomy and productivity, all in service to their employees, customers, and overall business impact,” said Jon Sigler, senior vice president … continue reading
ServiceNow’s Now Platform Xanadu release helps companies improve operational resiliency with AI
ServiceNow has released the latest version of its Now Platform, bringing improvements around operational resiliency and productivity, AI assistance, database performance, and more. The Now Platform Xanadu release introduces new automation capabilities to streamline application management, issue resolution, and operations, improving overall productivity and operational resiliency. Enterprise Architecture, which is an expansion of the company’s … continue reading
ServiceNow acquires Raytion to level up its AI search capabilities
The IT service management company ServiceNow has announced the acquisition of Raytion, which is an information search and retrieval company. ServiceNow has invested heavily into AI in recent years, and the purpose of this acquisition is to enhance its AI-powered search and knowledge management capabilities. The goal is that this new technology will enable real-time … continue reading
ServiceNow releases new features for increased intelligence and fast time to-value
ServiceNow has unveiled its first platform release for 2024, the Now Platform Washington, D.C. edition, aimed at propelling enterprise transformation through enhanced, more intelligent, and simpler experiences. The focus of the Washington, D.C. release is on improving efficiency, satisfaction, and productivity by introducing new tools that refine crucial interactions, supporting businesses in keeping pace with … continue reading
ServiceNow incorporates Now Assist AI into several of its products
ServiceNow has introduced generative AI into a number of its products across the Now Platform family: IT Service Management (ITSM), Customer Service Management (CSM), HR Service Delivery (HRSD), and Creator. Now Assist provides features like virtual agents, search capabilities, and case, incident, and agent chat summarization. Now Assist for ITSM provides summaries of incident history … continue reading
Cognizant and ServiceNow partner to drive automation in IT
The IT consultancy company Cognizant and the IT software company ServiceNow have announced a new partnership aimed at helping drive adoption of AI-powered automation. The companies have been working together in other capacities for the past decade, but they believe this latest partnership will enable them to build a combined business worth US$1 billion. This … continue reading
ServiceNow Utah release aims to increase employee productivity and engagement
ServiceNow has announced a major expansion to its Now Platform with the Utah release, with new automations, risk reduction capabilities, and employee productivity and engagement improvements. New automation capabilities include a new AI Search for helping service workers find the information they need faster. The new smart search includes features like auto-complete suggestions, exact match, … continue reading
AT&T and ServiceNow introduce global telco solution
ServiceNow and AT&T today announced a global telecom product geared at helping communications service providers manage 5G and fiber network inventory. Built on the ServiceNow platform, Telecom Network Inventory is available today for telcos globally. The companies stated that this release works to solve the complexities of managing network inventory by offering a single platform … continue reading
ServiceNow tackles workplace productivity with latest updates
ServiceNow has announced updates aimed at helping companies solve their workplace productivity challenges. First, it announced automated service suggestions, a new feature that uses machine learning to analyze network traffic and then suggests the ideal entry points for IT services. This will enable IT teams to easily create a high-fidelity map of their infrastructure and … continue reading
ServiceNow Tokyo release unlocks greater value from tech investments
ServiceNow has released the latest version of its Now platform. According to the company, the main theme of this release, Now Platform Tokyo, is to allow companies to unlock greater value from their tech investments during a time of economic uncertainty. Several new features in this release help assist with that goal of unlocking value. … continue reading
JFrog and ServiceNow announce integration
JFrog, a DevOps company, introduced new integrations for JFrog Xray with ServiceNow’s Lightstep Incident Response and Spoke products for IT Service Management. These integrations are intended to provide IT leaders with real-time security, vulnerability, and compliance insights in order to react quickly and engage necessary team members from across the organization for more immediate remediation. … continue reading
ServiceNow announces three new products
ServiceNow launched three new powerful products to advance digital business and drive innovation at scale. The first, Service Operations Workspace, offers tech services and operations teams a single space to manage work and to have shared visibility into issues. The second, App Engine Management Center (AEMC) provides structure and governance for low-code citizen developers. The … continue reading
