IT vendors are constantly trying to add more and more AI features to their platforms to help IT operations teams be more efficient and productive. Here are a couple of those updates from the past month. LogicMonitor enhances observability platform to better monitor AI workloads and applications LogicMonitor has announced new capabilities to provide IT… … continue reading
ServiceNow has unveiled several AI agents as part of today’s ServiceNow Platform Yokohama release. ServiceNow’s AI Agents were first introduced in January, and the company says today’s release adds thousands of new AI agents, including: Security operations expert AI agents that streamline the incident lifecycle and eliminate repetitive tasks Autonomous change management agents that can… … continue reading
When your architecture is small, it’s easy to be nimble, and platforms such as ServiceNow are great at helping organizations scale up to launch major product updates more frequently. However, the downside of this is that many companies end up with multiple instances and application owners across departments, leading to complexity that’s difficult to track… … continue reading
ServiceNow is introducing new governance capabilities across its generative AI platform Now Assist so that companies can utilize GenAI without compromising security, privacy, and compliance. “Enterprises across every industry are embracing a future of greater autonomy and productivity, all in service to their employees, customers, and overall business impact,” said Jon Sigler, senior vice president… … continue reading
ServiceNow has released the latest version of its Now Platform, bringing improvements around operational resiliency and productivity, AI assistance, database performance, and more. The Now Platform Xanadu release introduces new automation capabilities to streamline application management, issue resolution, and operations, improving overall productivity and operational resiliency. Enterprise Architecture, which is an expansion of the company’s… … continue reading
The IT service management company ServiceNow has announced the acquisition of Raytion, which is an information search and retrieval company. ServiceNow has invested heavily into AI in recent years, and the purpose of this acquisition is to enhance its AI-powered search and knowledge management capabilities. The goal is that this new technology will enable real-time… … continue reading
ServiceNow has unveiled its first platform release for 2024, the Now Platform Washington, D.C. edition, aimed at propelling enterprise transformation through enhanced, more intelligent, and simpler experiences. The focus of the Washington, D.C. release is on improving efficiency, satisfaction, and productivity by introducing new tools that refine crucial interactions, supporting businesses in keeping pace with… … continue reading
ServiceNow has introduced generative AI into a number of its products across the Now Platform family: IT Service Management (ITSM), Customer Service Management (CSM), HR Service Delivery (HRSD), and Creator. Now Assist provides features like virtual agents, search capabilities, and case, incident, and agent chat summarization. Now Assist for ITSM provides summaries of incident history… … continue reading
The IT consultancy company Cognizant and the IT software company ServiceNow have announced a new partnership aimed at helping drive adoption of AI-powered automation. The companies have been working together in other capacities for the past decade, but they believe this latest partnership will enable them to build a combined business worth US$1 billion. This… … continue reading
ServiceNow has announced a major expansion to its Now Platform with the Utah release, with new automations, risk reduction capabilities, and employee productivity and engagement improvements. New automation capabilities include a new AI Search for helping service workers find the information they need faster. The new smart search includes features like auto-complete suggestions, exact match,… … continue reading
ServiceNow and AT&T today announced a global telecom product geared at helping communications service providers manage 5G and fiber network inventory. Built on the ServiceNow platform, Telecom Network Inventory is available today for telcos globally. The companies stated that this release works to solve the complexities of managing network inventory by offering a single platform… … continue reading
ServiceNow has announced updates aimed at helping companies solve their workplace productivity challenges. First, it announced automated service suggestions, a new feature that uses machine learning to analyze network traffic and then suggests the ideal entry points for IT services. This will enable IT teams to easily create a high-fidelity map of their infrastructure and… … continue reading
| Cookie | Duration | Description |
|---|---|---|
| cookielawinfo-checkbox-advertisement | 1 year | Set by the GDPR Cookie Consent plugin, this cookie is used to record the user consent for the cookies in the "Advertisement" category . |
| cookielawinfo-checkbox-analytics | 11 months | This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics". |
| cookielawinfo-checkbox-functional | 11 months | The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". |
| cookielawinfo-checkbox-necessary | 11 months | This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary". |
| cookielawinfo-checkbox-others | 11 months | This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other. |
| cookielawinfo-checkbox-performance | 11 months | This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance". |
| CookieLawInfoConsent | 1 year | Records the default button state of the corresponding category & the status of CCPA. It works only in coordination with the primary cookie. |
| viewed_cookie_policy | 11 months | The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data. |
| Cookie | Duration | Description |
|---|---|---|
| __atuvc | 1 year 1 month | AddThis sets this cookie to ensure that the updated count is seen when one shares a page and returns to it, before the share count cache is updated. |
| __atuvs | 30 minutes | AddThis sets this cookie to ensure that the updated count is seen when one shares a page and returns to it, before the share count cache is updated. |
| Cookie | Duration | Description |
|---|---|---|
| __gads | 1 year 24 days | The __gads cookie, set by Google, is stored under DoubleClick domain and tracks the number of times users see an advert, measures the success of the campaign and calculates its revenue. This cookie can only be read from the domain they are set on and will not track any data while browsing through other sites. |
| _ga | 2 years | The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors. |
| _ga_WTGVKVXEZJ | 2 years | This cookie is installed by Google Analytics. |
| _gat_gtag_UA_107693958_2 | 1 minute | Set by Google to distinguish users. |
| _gid | 1 day | Installed by Google Analytics, _gid cookie stores information on how visitors use a website, while also creating an analytics report of the website's performance. Some of the data that are collected include the number of visitors, their source, and the pages they visit anonymously. |
| _jsuid | 1 year | This cookie contains random number which is generated when a visitor visits the website for the first time. This cookie is used to identify the new visitors to the website. |
| at-rand | never | AddThis sets this cookie to track page visits, sources of traffic and share counts. |
| CONSENT | 2 years | YouTube sets this cookie via embedded youtube-videos and registers anonymous statistical data. |
| iutk | 5 months 27 days | This cookie is used by Issuu analytic system to gather information regarding visitor activity on Issuu products. |
| uvc | 1 year 1 month | Set by addthis.com to determine the usage of addthis.com service. |
| Cookie | Duration | Description |
|---|---|---|
| IDE | 1 year 24 days | Google DoubleClick IDE cookies are used to store information about how the user uses the website to present them with relevant ads and according to the user profile. |
| loc | 1 year 1 month | AddThis sets this geolocation cookie to help understand the location of users who share the information. |
| mc | 1 year 1 month | Quantserve sets the mc cookie to anonymously track user behaviour on the website. |
| test_cookie | 15 minutes | The test_cookie is set by doubleclick.net and is used to determine if the user's browser supports cookies. |
| VISITOR_INFO1_LIVE | 5 months 27 days | A cookie set by YouTube to measure bandwidth that determines whether the user gets the new or old player interface. |
| YSC | session | YSC cookie is set by Youtube and is used to track the views of embedded videos on Youtube pages. |
| yt-remote-connected-devices | never | YouTube sets this cookie to store the video preferences of the user using embedded YouTube video. |
| yt-remote-device-id | never | YouTube sets this cookie to store the video preferences of the user using embedded YouTube video. |
| yt.innertube::nextId | never | This cookie, set by YouTube, registers a unique ID to store data on what videos from YouTube the user has seen. |
| yt.innertube::requests | never | This cookie, set by YouTube, registers a unique ID to store data on what videos from YouTube the user has seen. |
| Cookie | Duration | Description |
|---|---|---|
| __gpi | 1 year 24 days | No description |
| _heatmaps_g2g_101137905 | 10 minutes | No description |
| cf_7167_id | 20 years | No description |
| cf_7167_person_last_update | session | No description |
| GoogleAdServingTest | session | No description |
| prism_252377639 | 1 month | No description |
| querylyvid | 3 months | No description |
| xtc | 1 year 1 month | No description |
