Topic: servicenow
ServiceNow updates Now Platform with new RPA capabilities
ServiceNow announced its Now Platform San Diego release which includes an upgraded and more modern visual design and new RPA capabilities. “From the great resignation, to supply chain disruption, to the new world of hybrid work, seismic shifts in our global workforce and economy underscore that the technology strategy has become the business strategy,” said … continue reading
Lightstep Incident Response brings service context and automation to address outages
Lightstep announced that it is creating a differentiated portfolio for app development with the general availability of Lightstep Incident Response. The new solution will enable developers and site reliability engineers (SREs) to reduce downtime through the integration of service context and automation for responding to incidents, such as a software bug, power outage, or down … continue reading
Why hyperautomation should be at the top of your priority list for 2022
It’s safe to say that 2021 was an exhausting year for organizations and their employees. We’re coming up on two full years of the pandemic, which has highlighted the need for agile, cloud-based, and employee-centric business processes that enable organizations to rapidly respond to changing market conditions and customer demands. Enter hyperautomation, an augmented approach … continue reading
ITOps Times news digest: ServiceNow Center of Excellence for Accessibility; VMware NSX-T 3.2; Datto acquires Infocyte
ServiceNow has created a Center of Excellence for Accessibility. This center will collaborate with the company’s partners, customers, and internal employee groups to gather feedback on ServiceNow products. The company hopes this will enable it to prioritize accessibility compliance early in the design process. The company also appointed a new global head of accessibility, Eamon … continue reading
ITOps Times news digest: ServiceNow Impact; SUSE open sources NeuVector; Pure Storage partner program updates
ServiceNow announced the release of its Impact solution, which provides recommendations and guidance to help companies realize the return on investment in technology solutions. In addition to recommendations, it also provides technical support and preventative tools, role-based training and certifications, and expert coaching. “You can only improve what you can measure. Leaders need a command … continue reading
ITOps Times news digest: SentinelOne and ServiceNow integration; Adaptive Shield joins Cloud Security Alliance; Keeper Security Secrets Manager
Security company SentinelOne has announced a new app through ServiceNow to improve incident response for companies. SentinelOne App for ServiceNow Security Incident Response (SIR) syncs threats from SentinelOne into the ServiceNow Incident Response Module, where responders can view relevant incident details around a threat, such as incident status and threat notes. Adaptive Shield joins Cloud … continue reading
ServiceNow introduces new messaging service for end-to-end issue resolution
With the introduction of a new messaging service, powered by Twilio’s platform, ServiceNow hopes to better connect organizations. “COVID reinforced the importance of putting the customer first, which is why today’s organizations must deliver digital experiences that are seamless and effortless for customers,” said John Ball, SVP and GM of customer workflows at ServiceNow. “With … continue reading
ServiceNow Platform Rome release focuses on employees
ServiceNow has released the next major version of its platform, dubbed Rome. The key focus of Now Platform Rome is to enable companies to adapt to hybrid work. “The rapid onset of hybrid work has accelerated the digital imperative and forever changed 21st century business models,” said Chirantan “CJ” Desai, chief product and engineering officer … continue reading
ITOps Times news digest: Qualys zero-touch patching, 1E integration with ServiceNow, and SkyKick’s $130 million funding
Qualys has announced the addition of zero-touch patching capabilities into its Patch Management platform. According to the company, this new capability will ensure that endpoints and servers are patched as soon as those patches become available. Utilizing zero-touch patching capabilities, companies will be able to reduce ransomware risks, accelerate vulnerability SLA compliance, and lower their … continue reading
ITOps Times news digest: ServiceNow and Citrix integration, SUSE Professional Services on AWS, and Syncron and Mize merge
ServiceNow and Citrix have announced a new Virtual Agent integration that allows IT teams to more quickly resolve incidents. The new integration combines the power of ServiceNow ITSM with the Citrix ITSM Connector app, which allows IT to automate desktop session reset actions within Citrix Virtual Apps and Desktop services. “Like much of the workforce, … continue reading
Apptio announces integration with ServiceNow to provide better cost insights
Apptio announced that its first certified solution is now available in the ServiceNow Store, which will provide ServiceNow users with a near real-time view into their organization’s actual technology cost structure. The integration will combine operational data from ServiceNow with IT cost modeling software from Apptio to help technology leaders make smarter investment decisions more … continue reading
ITOps Times news digest: Eclipse ioFog 2.0, ServiceNow updates Field Service Management solution, and Fugue adds support for AWS CloudFormation in Regula
The Eclipse Foundation’s Edge Native Working Group has announced the release of Eclipse ioFog 2.0. Eclipse ioFog is an open source project for deploying and orchestrating containerized applications to the edge. According to the Eclipse Foundation, the major focus for this release was providing a robust set of features for production-grade deployments. It collaborated with … continue reading
