Topic: zendesk
NinjaOne adds integration with Zendesk to simplify endpoint management
NinjaOne, a company that provides endpoint management software, has announced a new integration with the customer support solution provider Zendesk. According to NinjaOne, the new partnership will provide customers with a more comprehensive view of their IT environment, getting real-time insights from both their service management and device management solutions in a single platform. The … continue reading
Zendesk launches new customer sentiment and intent functionality
The service-first CRM company Zendesk recently announced Intelligent Triage and Smart Assist, new AI solutions to enable businesses to triage customer support requests automatically as well as access important data at scale. According to the company, the democratization of these solutions allow organizations to see value faster by understanding intent and sentiment through account-specific, data-driven … continue reading
